News/Press

The organizers from each ESCDA country gathered for three days at the Tropicana Club (in the south of France) to share best practices. This meeting allowed everyone to learn from the experiences of other countries and identify ideas and areas for improvement for future editions of ESCDA in each country.

This ESCDA Worline community will meet every two years to maintain this positive synergy.

July 2025

ESCDA Worldwide meeting .

After France, Spain, England, Morocco, Tunisia and Germany, Senegal joins ESCDA with the first edition of ESCDA 2026 SENEGAL.

The awards ceremony will take place in Dakar in November 2025.

The average quality of customer experience (CX) in Canada declined for a record third consecutive year in 2024, and is now at an all-time low, according to a Forrester 2024 survey. An unprecedented 59% of brands and eight industry averages recorded a decline. Efficiency and ease of experience are also at historic lows. Canadian customer experience managers can use this report to guide their continuous improvement efforts.Customer experience (CX) quality down in Canada.

Quality of customer experience (CX) declines in Canada.

Opening ESCDA 2026 SENEGAL

February 2025

May 2025